FAQ
Frequently asked questions
Transfers, prices, vehicles, booking and trip planning — answered. Can't find your answer? Contact us — we usually know.
Transfers
Can we stop along the way?
Yes. Short stops for photos, food or a rest are normal on long drives. If you want a longer sightseeing stop — for example Shakhrisabz between Samarkand and Bukhara — mention it in your request so we can include it in the quote.
Do you provide airport pickups?
Yes. We meet arrivals at Tashkent, Samarkand, Bukhara and Urgench airports, and at other airports on request.
What if my flight is delayed?
Add your flight number when you book so our team can follow your arrival time and adjust the pickup.
Can you pick me up from my hotel?
Yes. All transfers are door to door — from your hotel, guesthouse, apartment, airport or railway station.
Pricing
Is the price per person or per vehicle?
Per vehicle. The price you see covers the whole car and driver for your group, whether you are one traveller or the full capacity of the vehicle.
Can the price change after I book?
The published price for a route and vehicle is the price we confirm with you in writing before the trip. If your request needs something non-standard — an extra stop far off the route, a very late pickup or an unusual address — we tell you before confirming, not after.
Vehicles
Can I request a child seat?
Yes. Mention it in the special requests field when you book so we can arrange it in advance.
Which vehicle should I choose?
A sedan suits up to 3 passengers with standard luggage. Choose an SUV for 4 passengers or extra bags, a minivan for up to 7, and a microbus for larger groups. If you are unsure, tell us your group size and luggage and we'll recommend one.
Can I book a car with a driver for a full day?
Yes. A car is available for the whole day in the city for $125 — useful for sightseeing, visiting several places or day trips close to the city.
Booking
Do I need to create an account?
No. Send a request with your route, date and contact details. We confirm by WhatsApp, Telegram or email — whichever you prefer.
What happens after I send a request?
Our team checks availability, confirms the vehicle and final price, and sends you the pickup details. Your booking is confirmed once you receive that confirmation from us.
Where can I see my booking and my driver's details?
After you send a request you get a link to your own booking page. It shows the status of your booking and, once it is confirmed, your driver's name, phone number, car and plate number. Keep the link — we also send it with our confirmation.
Can I cancel my booking?
Yes. Cancellations made at least 24 hours before your pickup time are free of charge. Message us on WhatsApp, Telegram or email to cancel.
Can I change my booking?
Yes. Contact us on WhatsApp, Telegram or by phone as soon as you know, and we'll update the time, pickup point or vehicle.
Payments
How do I pay?
Payment details are confirmed with our team when your booking is finalised.
Do I pay when I send a booking request?
No. Sending a request is free and there is no payment up front. We first confirm the vehicle, the final price and your pickup details in writing; payment details are agreed when your booking is finalised.
Destinations
Which routes do you cover?
Our fixed-price routes cover the airports in Tashkent, Samarkand, Bukhara and Urgench, the main tourist corridor — Tashkent, Samarkand, Bukhara, Khiva and Urgench — Tashkent to the Fergana Valley, Khiva to Nukus, a day trip from Samarkand to Shakhrisabz, and trips from Khiva to the Khorezm desert fortresses. We also quote custom routes anywhere in Uzbekistan, including Termez and the Aral Sea.
Can you take us somewhere that has no fixed price?
Yes. Termez, Qarshi, Navoiy, the Aral Sea, multi-day tours and other routes are quoted on request. Send your pickup, destination, date and group size and we reply with a price before you commit.
Experiences
What are Local Experiences?
Activities with local hosts on top of your transport: cooking classes, craft workshops, music evenings, guided walks and trips such as the Khorezm desert fortresses. Each one has its own page with what is included, the duration and the price, or "Price on request" where it depends on the date and group.
Can I book an experience together with my transfers?
Yes. When you request an experience you can ask for a private transfer to be added, and after a transfer request we suggest experiences in the city you are going to. We confirm everything with the host and with you before the trip.
Travel planning
Can you arrange transport for my whole trip?
Yes. Send your full itinerary and we'll quote every leg together — for example Tashkent → Samarkand → Bukhara → Khiva → Urgench airport.
Can you help me plan my itinerary?
Yes. The free trip planner builds a day-by-day itinerary from your days and interests, using our real transfer prices, and you can change it in plain words. Send it to us as a trip request and we confirm the vehicles, experiences and prices with you.
What is Travel DNA?
A ten-question quiz about how you like to travel. It turns your answers into a travel profile and suggests destinations, experiences and a route that match it. Your profile stays in your browser and no personal details are collected.
Do you book hotels, trains or flights?
No. We are a transportation company with local experiences on top. Book hotels, trains and flights directly; we arrange the airport, station and hotel transfers around them.
Ready when you are.
Tell us where and when. We'll confirm the vehicle, the price and your pickup details.